3 High Impact Ways to Start Marketing Your Business Online

Where Does Fear Hold You Back?

A big issue that I see with business owners and internet marketing is F-E-A-R.  For so many who have been in local or brick and mortar businesses, marketing on the internet can be an intimidating process.  However, there is hope.  Small business owners are a brave lot.  I mean who else would risk it all to open their own business and put in grueling hours to follow a dream?  We didn’t build it to be mediocre, we built it because we wanted to make it happen!


You Must Venture Forth Online to Succeed


The business world has always been a fast moving train and with the internet, it has become 10,000 times faster.  The competition is not just down the street, it is across the nation– even the world!  But the good news is, just as the competition has grown, so has the market.  You can sell snow shoes in Houston and flip flops in Iceland.

3 High Impact Ways to Start Marketing Your Business on the Internet

  1. Get a Professional Website – One that has your phone number and address on the HOME page very visible.  Ditch the pretty fading in pictures that take your customers hours to load and the annoying pop -ups ads.  Get real. Get personal. And do it quick.  You only have 2 – 5 seconds to capture your visitors interest, use them well!
  2. Get a Facebook Fan Page – Facebook for business is a must for too many reasons to list here but my favorites are:  specials, ads, coupons, customer loyalty, business brand recognition, word of mouth (er… computer) marketing.  Lastly, it has become business standard to have a Facebook business page.  You don’t want to be the only business in your industry who customers can’t find on Facebook.
  3. Google Places and Local Listings – You must claim or create your Google Place page.  Most businesses already have a listing but just haven’t claimed it.  When you claim it you get to add all sorts of awesome, market-y stuff like pictures of your store, testimonials, hours of business, phone number, pictures of products.  The more you add, the higher you get to the top of the rankings in most cases.  So instead of being D or F on the little push pins, you could be B or even A.  Worth it to be listed first with lots of pictures and stuff for potential customers to look at?  Absolutely!

Just like eating the proverbial elephant, take internet marketing one bite at a time.  You don’t have to do EVERYTHING,  just do the smart things one at a time.

“If I can’t be daring in my work or the way I live my life, then I don’t really see the point of being on this planet.” ~ Madonna, rock star and entrepreneur 

Dare! Conquer Your Fears!

For more information about

online marketing and the latest ‘scuttle-butt’ around the web,

visit www.KrisKnopp.com

Is your Customer Service Policy Killing your Business?

How important is customer service to your business?  Well one person you could ask is Tony Hsieh, Founder and CEO of Zappos.  Zappos is known for its focus and attention on customer service.  The media is full of stories about it and how they have built their multi-million dollar business by providing an outstanding experience to their customers.   Or, you could ask the CEO of the “Company X”  that I just cancelled service with and get a completely different answer.

Overall, the idea is the same–get customers in and make it hard for them to leave.  Now one way to do that is tune in to the customer’s needs, keep them happy, and work with them when they are not a la Zappos. 

Another way to go a la “Company X” is to REALLY make it hard for them to leave… as in it takes 20 minutes in an online chat because there is no other way to contact the site.  Then pitch several value offers for something you have already said you don’t want before finally allowing you to cancel.  BTW–My favorite one is the “let me give you a month free to decide”.  This actually means “let me see if I can make you forget about this for a month and get a couple of more billing charges because you are distracted”. 

My point is, and there is a point, as a business owner, its critical to put some serious thought and planning to your customer services policies.  No doubt the bad customer service I experienced with Company X was functioning exactly as it was designed to and  bringing  the company some extra income from people that were too busy and distracted to actually cancel or ask for customer service.  Not illegal or unethical but certainly not cultivating raving fans that want to tell all their friends either.   In today’s social media and instant information age, can you really afford to have a bad customer service report go viral on you?  The cost to inattention here can kill your business!

So where do you start when designing your customer service policy?  The best place to start is with your own experience and throw in a little research:

  1. Make a list of your best and worst customer service experiences.  What do they have in common?  What kind of experience do you want your customers to have? Cast the vision for what you want to create.
  2. What steps can you take to replicate (or avoid)  these experiences in your own customer service policy? Do some research and see what other companies you respect are doing.
  3. Write your customer service policy and post it on your website.   As an added bonus, the search engines like to see that you have policies and terms.  It helps them identify you as a legitimate business which can translate into more SEO love.

In the end, it all comes down to what experience you want to create for your customers and business… and what you are willing to do to provide that for them.