Make no mistake, lack of attention to site integration will bite you. Many web owners leave their customers to fumble through a site that is confusing and has no clear next step. Customers feel unsupported and abandoned. In the biz, we call these people "widows and orphans". This leads to missed … [Read more...]
How important is customer service to your business? Well one person you could ask is Tony Hsieh, Founder and CEO of Zappos. Zappos is known for its focus and attention on customer service. The media is full of stories about it and how they have built their multi-million dollar business by … [Read more...]
Welcome to Kris Knopp Companies! Hi I’m Kris Knopp. I started this company because I was once where you are right now--frustrated and overwhelmed trying to understand social media and online marketing and how to leverage it to grow my business. When I began my coaching business 8 years ago, … [Read More...]
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