Secret Weapons of Website Design – Site Integration

Make no mistake, lack of attention to site integration will bite you. Many web owners leave their customers to fumble through a site that is confusing and has no clear next step. Customers feel unsupported and abandoned.  In the biz, we call these people "widows and orphans".  This leads to missed … [Read more...]

Is your Customer Service Policy Killing your Business?

How important is customer service to your business?  Well one person you could ask is Tony Hsieh, Founder and CEO of Zappos.  Zappos is known for its focus and attention on customer service.  The media is full of stories about it and how they have built their multi-million dollar business by … [Read more...]

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